Frequently Asked Questions

DearBD is an online wholesale marketplace that allows Bangladeshi businesses and consumers to purchase products sourced from Alibaba and other global suppliers, priced in Bangladeshi Taka (BDT).

Browse products, add items to your cart, and proceed to checkout. You need to log in with your phone number or email — we use OTP-based login for security (no passwords needed).

Each product has its own minimum order quantity (MOQ) displayed on the product page. MOQs vary depending on the supplier and product type.

Prices are shown in BDT and include product cost. Shipping costs depend on weight and destination, which are calculated at checkout.

We accept bKash, Nagad, bank transfer, and other popular payment methods in Bangladesh. Payment details are provided at checkout.

Delivery times vary based on the product and sourcing location. Typically, orders arrive within 15-30 business days. You can track your order status from your account.

Yes, we have a return and refund policy. Please visit our Return & Refund Policy page for detailed information on eligibility and process.

We take data security seriously. Your login uses one-time OTP codes (no stored passwords), and your session is encrypted. See our Privacy Policy for details.